Terms and Conditions Terms and Conditions

Agreement to Our Terms and Conditions

By using our Terms and Conditions at carpetcleaninginPerth, you agree to follow them. We can change our terms and conditions at any time without telling you. We will put any changes on the carpet cleaning in Perth website. We want you to look at this page often so you know about any changes to our Terms and Conditions.

Interpretation (Meaning of Terms)

In these terms and conditions:

  • “Customer” or “You” means the person who books or pays for services from CarpetcleaninginPerth
  • “We,” “Us,” or “Our” means carpetcleaninginPerth or any approved contractor working with them.
  • “Services” or “Service” means any cleaning or related work requested by you.
  • When we talk about "Terms and Conditions," we are referring to the rules written here. We are also talking about any rules that you and I agree on in writing.
  • The "Cleaner" or "Cleaners" is the individual or group we dispatch for cleaning work.
  • To be "Heavily Soiled" on a property means to really mess it up. It has a lot of dirt and dust and stuff, like that.
  • The "Managing Agent" is the person or company that takes care of the property. This could be a real estate agent.
  • “Property” means the place where the carpet cleaning service is required.
  • “Carpet Cleaning Standards” means the level of cleaning required to meet the managing agent’s expectations and allow your security deposit to be returned
  • “When we say ' Endeavours, ' it means that we have really tried our best to make a fair decision. We do this by using all the information we have at that moment to make the decision. We use "Endeavours" to make sure we are being fair with the information we have about the "Reasonable Endeavours" decision.

Overview

These Terms and Conditions apply to all the services that we provide to you. If something does not agree with these Terms and Conditions, the Terms and Conditions for the services will be what we follow. We will always use the Terms and Conditions for the services, as per the rules.

Customer Conduct:

We want our clients to be polite to our housekeepers and us. I don’t like it when somebody is nasty or frightening me. So we don't want any verbal abuse or physical abuse. We also don’t like it when people lie or are mean to people. If that individual is one of those, then we may need to take action against them, like sue them. We may also stop providing services to them, and they will not be refunded. When you buy our service, you’re agreeing that you’ll be nice to us — and that you won’t be getting a refund if you aren’t.

Service Coverage Details:

You can view a detailed list of what is covered and not covered in our carpet cleaning services by accessing here.

Pricing:

  • Our quotes are like guesses based on house and room sizes.
  • The prices might be different if the real house is not like what we were told, like if it has rooms or different things inside or special features.
  • For houses with one or two bedrooms, what we quote usually includes one door that slides and four regular windows.
  • For houses with more than two bedrooms, what we quote usually includes two doors that slide and up to eight windows.
  • Heavy contamination could require more time, work and/or detergent and could result in additional charges.
  • Certain areas may require specialized cleaning techniques, tools or expertise (for example, high or difficult to access windows).
  • Additional charges may apply for:
    • Work outside the agreed cleaning scope.
    • Changes requested after booking
    • Extra costs such as parking fees or key collection
  • Areas that may be unsafe for our cleaners can be left out of the service, and any related cleaning guarantee will not apply to those areas.
  • Normal wear and tear or heavy buildup can limit what we can clean or guarantee.
  • We will inform you that an adjustment in price for the quantity is necessary, and get your approval before we proceed.
  • Once agreed, the updated amount must be paid before the additional work begins.
  • If you choose not to accept the updated quote, it may impact your cleaning guarantee, and we will inform you accordingly.

Property Access & Preparation:

  • The Customer shall be ready and prepared to receive Service at least one (1) hour prior to the Service Start Time. We just wanna check everything is OK and say hello to the customer.
  • If the Customer is not reachable, we will still try to do the service. The Customer might not get everything they need, and the Customer will not have any guarantee from us.
  • If the Customer needs us to come back because we did not talk about something or did not finish the job, the Customer will have to pay extra based on how long it takes to fix the problem with the Customer.
  • It is the Customer’s responsibility to ensure the Cleaner can access the property at the agreed time.
  • If access is not provided (e.g., no key or entry denied), a non-access fee of $40 per hour may apply, up to the full cost of the service.
  • If key collection is arranged (via SMS or email), extra charges may apply depending on the distance. This is calculated at $40 per 10 km based on the shortest route.
  • If the property cannot be accessed, a $70 cancellation fee or a $70 rescheduling fee may be charged, depending on availability.
  • The Cleaner must have clear and unobstructed access to all areas that require cleaning.
  • You agree to allow photos of the property to be taken before, during, and after the service for quality checks and documentation purposes.
  • The property must have working electricity and running water. If these are unavailable, the carpet cleaning guarantee may not apply, and the Cleaner will contact you for further instructions.
  • Any heavy items (over 5 kg) must be moved by the Customer before the service. If not, those areas may not be covered under the guarantee.
  • All your personal stuff, furniture and items must be taken out before we clean. We can't be held responsible for any damage if you leave things behind.
  • All rubbish, including contents inside drawers and cupboards, must be cleared before the service. Failure to do so may affect the carpet cleaning guarantee.

Rescheduling Services

If you need to push back a service on the scheduled date, we'll charge a $70 rescheduling fee. We'll also hold onto the full payment for that service as a security deposit.

Cancellations and Refunds

  • If you cancel a carpet Cleaning booking, we'll charge a $50 admin fee.
  • If you want to cancel a job, you need to know that cancellations within 72 hours of the job date will cost you $100. This is because you have to pay for the cancellation and the admin fee.
  • Cancellations within 24 hours of booking will cost you more, which is $200.

We also have the right to cancel a job if the property is not safe for our team or if we cannot get in as we agreed. If this happens, you will have to pay the same-day fees.

Sometimes we may need to reschedule or cancel a job if the property is not what you said it was or if something unexpected comes up. This can happen if the property is in a condition or if it is a different size than you told us.

How to Pay

  • We need payment by credit card or bank transfer before we start the cleaning (unless we've agreed differently in writing).
  • To lock in your booking date, give us a valid credit card and a $50 minimum booking fee.
  • For bank transfers, send us the details right away—it takes 3 days to clear. If we don't see the money in 3 days, we'll cancel and keep the booking fee if you've paid one.
  • If a job goes unpaid for a month, we'll add a $250 late fee, plus 5% of the total bill each month starting from day 8.
  • You'll cover any extra legal costs if you don't follow these rules.
  • Not paying could mean we report it to credit agencies, which might affect your credit score and things like rentals or loans.
  • Unauthorized credit card chargebacks? That'll cost you a 25% admin fee + GST + interest. We might send recovery agents, and it could hurt your credit score.
  • For jobs from rental agencies or the government, we require a formal work order that approves the cost and says who's paying. We won't chase you or anyone else for payment.

Our Deposit Return Guarantee

We stand behind our carpet cleans! If your managing agent spots any cleaning issues (per the Residential Tenancies and Rooming Act 2008 and our inclusions/exclusions), we'll fix them for free.

What it covers:

  • Only the service you booked—like carpet clean only, not carpets if you didn't add them.
  • Excludes things like ceilings, garage walls, or tough stains needing pros. Check our full inclusions/exclusions list.

How re-cleans work:

  • Send us the agent's report with photos.
  • We need 24-72 business hours' notice to schedule.
  • We'll only fix what's listed in the report.
  • After re-cleaning, it's good for 1 day (24 hours). No feedback at that time? We're all set.

Key rules:

  • Contact us within 7 days of the clean.
  • The property needs to be completely empty when we are done, which means there should be no furniture and no people inside unless we make some arrangement in writing.
  • This does not include things like dust that settles over time, water marks, windows that are left open or the normal wear and tear that happens to the property.
  • Void if occupied post-clean without our OK.
  • All subject to our full terms.

What we are not responsible for:

  • Floods
  • Storms
  • Fires
  • Earthquakes
  • Other acts of God.

Enjoy complete peace of mind with our deposit return assurance!

Got a Concern? We've Got You!

Quick Claims & Complaints Process

  • Act fast: Email us any damage claims or dissatisfaction within 24 hours of the job.
  • Let us check first: We'll inspect before you call in outside help.
  • No cover for: Pre-existing wear/tear on old fixtures, indirect issues like lost rent.

What we need from you:
Photos of the issue + pics of how it should look.

Our promise: We'll investigate, fix it right, and track improvements. Can't sort it? We'll guide you to the right consumer protection folks.

Email us today—happy homes guaranteed!

Get in touch with us:

If you have any questions or need help, you can talk to us. We want to help you with anything you want to know about our services. If we are available. You can call us or send us an email. Use the form on our website to get in touch with us. We will get back to you as soon as we can when you contact us.